Customer Support (technical) – Film, TV, Theatre Service Provider – Breakdown Services, Ltd – Vancouver, BC

Seeking a candidate who will assist in helping to build and engage our company’s customer base. We have a small local office dedicated to meeting the needs of our Western Canadian customer base. Support Team members will learn all aspects of the services we provide in order to communicate directly with customers to address service inquiries, resolve bugs, and provide overall guidance with how to navigate our site and services.

The right candidate will contribute creatively and share their perspective for improving customer service and user interface.

This job will require you to provide technical support to the Western Canadian film, TV and theatre community (Casting Directors, Talent Agents, Actors and Filmmakers) and work with our other offices to provide a cohesive customer support experience. You will need to be flexible and mobile and at a moments notice deliver and set up camera equipment or troubleshoot at a casting office. A technical background (knowledge of video editing, computers, video cameras, casting and filmmaking) is a big plus.

The right individual will possess the ability to think critically and find solutions to unique challenges while maintaining a professional demeanor with customers and coworkers.

We are seeking a team player who enjoys a variety of tasks and responsibilities and is eager to learn new skills.

Your responsibilities:

Email, phone, online chat support

Reading, writing copy and copy editing

Providing remote and in-person technical support (services, cameras, laptops, peripherals)

Maintaining equipment (cameras, laptops, peripherals) inventory, software updates, physical condition

Training and demonstrating how to use our services and equipment (phone, online, in person, one-on-one and to larger audiences)

Outreach and seminars: representing the company at educational seminars and events

Delivery, set-up and pick-up of equipment (laptops, cameras and peripherals)

Social media assistance

Creative input on marketing

Replicating and reporting bugs to the development team

Continuous training: Stay up to date on new product features and improvements

Help shape our Customer Success processes and culture

Qualifications:

As our company is well established and a leader in our sector, the Customer Support Team plays a critical role in shaping our company. If you’re excited by the possibilities and contributing to the positive growth of our company, please see the qualifications below and get in touch with us!

Ideally you:

Have a broad experience in technical support for both Windows and Apple computers and web browsers

Are familiar with web technology and are willing to master our services

Are tech savvy, enjoy learning new skills and are passionate about the film industry

Have excellent people skills and are comfortable with public speaking (in groups and one on one) and speaking in front of an audience

Can work as easily independently as you can with a team

Can work calmly, precisely and efficiently during high stress/busy times.

Have excellent writing skills and thoroughly enjoy writing

Have experience with office suites (Word, Google Docs, Slack, Chatlio, Freshdesk etc.)

Have great problem solving and detective skills and are able to troubleshoot and work through challenges to find a solution

Have an endless supply of patience and empathy

Reliable, responsible, conscientious and trustworthy

Have a great attitude

Feel excited about working on a small team who share a passion for technology, writing and customer service

Are creative and self-motivated

Work quickly and carefully

Are not intimidated by an ever changing landscape and are adaptable and a problem solver

Have a keen eye, are detail oriented and take great pride in attention to detail

Have knowledge of social media platforms (Facebook, Twitter, Instagram, Hootsuite etc.)

Have experience with photo and video editing tools

Have specific experience in the film and television industry (cameras, casting office, filmmaker)

Have exceptional grammar, reading, writing and communication skills

Have a valid driver’s license

Have a valid passport

This position is located in Vancouver BC. Local candidates preferred.

Still interested?

INCLUDE a cover letter detailing why you’d like to work here and why you think we would like having you work here. INCLUDE a current resume.

Note: Applications without a current resume AND a cover letter WILL NOT be considered.

Do not contact the employer directly.

Job Type: Full-time

Salary: $15.00 /hour

Tagged as: Casting, Theatre

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