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Instructional Designer / Content Developer – Workato – Toronto, ON

Company: Workato

Address: Toronto, ON

  • Full Time


Workato is the operating system for today’s fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies – Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world’s top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.

We are looking for an exceptional Instructional Designer / Content Developer to join our growing team. We need someone who is enthusiastic and passionate about developing video-based online self-service training for the Workato’s Integration and Automation Platform as well as delivering on-site training to customers and partners.

Workato has a positive, and collaborative culture—we look for people who are curious, inventive, smart, hardworking and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020”, the “Hottest 13 Productivity Software Startups to Watch in 2020!”, and the “Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage” by Business Insider.


  • Work with a core team of 4 to develop a set of video-based modules and content for various advanced topics of the Workato platform.

  • Define measurable learning objectives, for video-based self-service training solution (LMS) and future ILT.

  • Storyboard learning lesson in slides, develop scripts, coordinate with video editors and voice-over artists.

  • Embrace different formats of self-service training formats, primarily videos, interactive eLearning, screen-recorded tutorials, best practices and How to’s documentation

  • Establish rapport and reasonable expectations with subject matter experts (SMEs)

  • Engage with cross-functional teams who have varying levels of involvement with the training program, and maintain relationships to build reliable internal SME support for the program and your subject area.

  • Abide by a timeline of expected delivery.

  • Follow a style guide and standards to create training content catering to both technical and non-technical users. Develop standards where there are none and need to be to continue paving the way for future teammates.

  • Work on multiple projects at once to ensure continuity of work while waiting on reviews from SMEs and other stakeholders.

  • Drive best practices from an overall customer adoption and engagement

  • Deliver remote and in-person training

  • Use graphic design methods and tools to create relevant diagrams and graphics in accordance with a corporate style to support online learning content


  • Degree in computer science, or instructional design

  • 4+ years working experience designing video-based or eLearning to train people how to use software.

  • Comfortable learning new software.

  • Ability to communicate advanced/technical concepts succinctly and in a digestible format.

  • Strong interpersonal skills with the ability to convey and relate ideas to others and work collaboratively to get things done. A “people person” who can build internal trust and rapport with ease.

  • Fluent with G suite to manage projects and collaborate with others.


  • Proficiency in the following tools is a big plus:

    • Camtasia

    • Articulate Rise

    • Google Slides / Keynote

    • Snagit or Photoshop or Illustrator or Lucidchart

  • Knowledge of automation and integration space

  • Knowledge of APIs, Web Services, Relational Databases, and Basic Programming

  • Knowledge in using Workato +++

Why Workato?

  • Supportive, collaborative, international team environment that supports remote employees (currently all of us!)

  • Long-term prospects for a professional career in a high growth company

  • Flexible Work culture

  • Be part of a community-oriented organization with a history of giving back

  • Best in class technology tools to empower you to do your best work

  • Support for professional development and continuous learning

  • Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue

  • Company-sponsored team-bonding activities and team celebrations

  • Employee and Customer referral bonuses

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