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Saturday, September 26th, 2020
Company: Amazon.com Services LLC
Address: Seattle, WA
Amazon.com Services LLC
The Device, Digital & Alexa Support (D2AS) team works with some of the fastest growth areas in the company. Amazon introduced the first Kindle in 2007 – since then, we have expanded to become the best-selling e-reader family in the world. We have gone beyond Kindle with our powerhouse Fire tablets, built for work and play with our Fire operating system. For streaming media lovers, we have created Amazon Fire TV, Fire TV Stick, and Fire TV Edition with voice search. Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, and apps. In 2014, we introduced Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice. Alexa is now integrated with over 20,000 third party devices from 3,500 brands. Alexa has 50,000 skills and developers in 180 countries.
The Device, Digital & Alexa Support (D2AS) – Tech team is looking for a Manager of Applied Science. This position will lead innovative science solutions and products to increase Amazon’s ability to personalize Customer Service: from models to understand customer needs, optimization models to identify the best solution, and personalized recommender systems. You will identify specific and actionable opportunities to solve existing Customer problems and develop science based products. This position will own science related to natural language and contact intent ML, and ensure that projects address the Customer/business needs.
The ideal candidate will have outstanding communication skills, strong technical knowledge, proven ability to lead a team scientists, with an innate drive to deliver results. She/he will be comfortable with ambiguity and will enjoy working in a fast-paced environment.