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Technical Writer II – HawkSoft – Canby, OR

Company: HawkSoft

Address: Canby, OR

  • Full Time


Do you enjoy writing that educates your audience?

Do you are a team player willing to check your ego at the door?

Do you remain grounded through success and failure, alike?

Do you are the type of person who other people and departments enjoy working with?

Do you are creative and willing to suggest, experiment, and execute new ideas?

Do you can handle constructive criticism if it leads to a better deliverable?

Come work with us!

HawkSoft is a leader in software technology for insurance agents. Since 1995 we have built a strong customer base that is passionate about what we build. Even as a 23-year-old company, we hold dear the entrepreneurial spirit because it’s those values and culture that has gotten us to this point. HawkSoft was voted to the list of Top 100 Workplaces in Oregon in 2015, 2016, and 2017. We’re a place where people like to work, and where people enjoy working with each other.

Do you find yourself longing to find a smaller, more intimate environment to work in? HawkSoft is uniquely situated to afford that for you. While small enough to provide a close knit environment, we are large enough to offer a competitive salary and benefits along with a structured sales process to make sure your work is productive and meaningful.

We are seeking a skilled Technical Writer II to help us educate our clients to use CMS to its fullest through self-paced learning techniques as one avenue of learning.

Duties and Responsibilities:

  • Contributes to moderately complex aspects of a project with occasional direction
  • Evaluate existing content for clarity and accuracy and suggest changes for improvement.
  • Write, and edit with accuracy and clarity, a variety of educational content, including online help, user guides, and video scripts
  • Understand the HawkSoft CMS workflows from a user’s perspective, as well as configuration and settings
  • Use MadCap Flare, XML, and CSS to design, develop, and maintain easy-to-understand educational content for online help, and printed documentation, according to documentation standards
  • Help create customer videos using modern technology solutions and equipment and edit video and audio content to produce a final product
  • Collaborate with team, subject matter experts, and stakeholders to understand content needs, information, and examples
  • Track, report, and analyze the progress of projects
  • Assist with the development of other visual related educational assets, as needed
  • Performs other duties as assigned by management

Knowledge, Skills and Abilities:

  • Ability to write clearly and concisely at a professional level, and arrange information into a logical order
  • Proficiency with technical writing procedures, standards and online Help design and principles
  • Knowledge of video production techniques, best practices, technologies and processes
  • Demonstrate strong and fluent editorial techniques
  • Ability and willingness to pivot as priorities change
  • Thorough project and time management capabilities within a fast-paced, high-productivity environment, experienced with organizing, tracking and reporting on project timelines, resources and deliverables
  • Able to work and communicate within a team structure as well as independently with minimal supervision
  • Strong attention to detail
  • Excellent written and verbal communication skills

Education and Experience:

  • Bachelor’s Degree in related field a plus
  • High School Diploma or equivalent is required
  • At least 2 years of technical writing experience
  • At least 2 years MadCap Flare or other XML editor and CSS experience
  • Microsoft Word, Excel, and screen capture programs
  • Video editing experience is a plus
  • Insurance industry experience is a plus

HawkSoft lives its core values:

  • Work to live, Don’t live to work
  • Sense of Community
  • Deliver and Exceptional Experience
  • For the Good of All

We offer a variety of Benefits and Perks:

  • Coverage: 4 Medical, Dental, & Vision insurance plans offered
  • 100% Company paid Life, AD&D, short and long term disability
  • PTO: Exceptional PTO/Vacation time
  • Performance Reviews: Yearly performance & compensation reviews
  • Flexible Hours: Flexible hours allows you to have a great balance of work and life.
  • Ample free parking
  • Discount on gym membership
  • Education: We offer great tuition reimbursements and encourage our staff to continue to grow in their careers.
  • 401K: We help you save for retirement. Join the plan in 90 days with a company match.
  • Casual Attire: Be comfortable when you work
  • Work/Life Balance: Our management team truly supports our core value of Live to work not Work to live.

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