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Company: PLM Hotels
Address: Newberg, OR
General Manager Job Description
The General Manager is wholly responsible for the day-to-day operations of the Hotel. The GM must ensure the highest possible occupancy and ADR through participation in aggressive yield management, while maintaining a first- class operation with excellence in guest satisfaction. You are the administrator of Hotel policies, procedures, and services. You must manage budgets, operations, security, maintenance, staffing, as well as sales and marketing. As the leader of the Hotel it is your job to lead your team by example, inspiring a “can do”, whatever-it-takes guest service attitude. Your actions and attitude should create team spirit and loyalty among our team members.
Personality / Physical Requirements
You must possess the ability to communicate effectively orally and in writing in a conscientious manner that is direct and professional. Outgoing, friendly, service-oriented, ability to manage a variety of personalities, awareness of conflict avoidance and resolution, excellent time management expertise for yourself and others, innovative thinker, exceptional detail in follow-up, problem solver, ability to work in a brisk environment are all traits that will help you succeed. You must have excellent organizational skills and the ability to make decisions with limited support. The
General Manager must have stamina, as you are expected to work the hours necessary to facilitate successful operations, this is at the bare minimum 50 hours per week.
60 days past due you are personally responsible to collect.
General Manager Job Description Revised 2/5/2016 3:20 PM Page 1 of 3
Must be able to suggest strategies to maximize Hotel profitability.
Word and Excel. Responsible to train and oversee continual operation of the following hotel automated systems: hotel property management system, phone, high-speed internet access, TV/Movie, music, and business center.
Hotel GM’s are required to do “whatever it takes,” for the successful and profitable operation of their Hotel. This is a time consuming position, and we would like to reward your hard work with the following benefits:
Two (2) weeks’ vacation (or a maximum of 80 hours) per year after completing one year of service, and on each one year anniversary of employment thereafter. After 5 years of service, you will have earned three weeks vacation time per year. See Team Member Manual for calculation of vacation time. Additional time must be approved by Pacific Inns.
Generally comp time should not exceed ½ day per month, or 6 days per year. In all events, you must use your vacation time before comp time.
You may be eligible for an annual bonus based on Hotel profitability. Bonuses are awarded solely at the discretion of the owner’s.
GM’s may be eligible for additional benefits above and beyond the coverage offered to their team members based on the owner’s policies and practices.
General Manager Job Description Revised 2/5/2016 3:20 PM Page 2 of 3
If it is Broken – Fix it.
If it is Dirty – Clean it.
If it is on the Ground – Pick it up.
Do it right the first time.
It is everyone’s obligation to keep our Hotel immaculately clean, inside and out.
PLEASE NOTE: The aforementioned general outline is not to be considered by the team member as all-inclusive.
Team members may be required from time to time to execute tasks other than those duties specifically defined above.
Should team member be asked to perform such a task, team member will comply with the request and do so to the best of his or her abilities. As the General Manager you are to assume total responsibility and accountability for your property, as such there is no way to summarize all the duties you will encounter.
No Management employee shall ever be permitted to engage his or her time or talents with a firm that competes with the Hotel. No employee can be permitted to reveal what he or she learns regarding techniques, policy, programs and so forth to any other individual or company whether a competitor or not. No Management employee shall accept or engage in any activity, business, or employment, either during or after work hours, that would conflict with Hotel business interests or diminish the ability of the employee to render to the Hotel the full, loyal and undivided service which is contemplated in his or her employment by the Hotel.
Permission by Management employees to hold any outside employment must be secured in writing from the
Ownership or Management Company. Failure to secure advance permission may result in immediate termination.
Team member hereby understands and agrees that he or she will be responsible for performing the duties described above as well as any tasks so required of him or her.
Job Type: Full-time
Pay: $42,880.00 – $52,409.00 per year
Plastic Barriers, Mask and Gloves Provided, Distancing Rules in Effect.