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Hotel General Manager – PLM Hotels – Newberg, OR


Company: PLM Hotels

Address: Newberg, OR


  • Full Time

PLM Hotels

General Manager Job Description
Overview
The General Manager is wholly responsible for the day-to-day operations of the Hotel. The GM must ensure the highest possible occupancy and ADR through participation in aggressive yield management, while maintaining a first- class operation with excellence in guest satisfaction. You are the administrator of Hotel policies, procedures, and services. You must manage budgets, operations, security, maintenance, staffing, as well as sales and marketing. As the leader of the Hotel it is your job to lead your team by example, inspiring a “can do”, whatever-it-takes guest service attitude. Your actions and attitude should create team spirit and loyalty among our team members.

Personality / Physical Requirements
You must possess the ability to communicate effectively orally and in writing in a conscientious manner that is direct and professional. Outgoing, friendly, service-oriented, ability to manage a variety of personalities, awareness of conflict avoidance and resolution, excellent time management expertise for yourself and others, innovative thinker, exceptional detail in follow-up, problem solver, ability to work in a brisk environment are all traits that will help you succeed. You must have excellent organizational skills and the ability to make decisions with limited support. The
General Manager must have stamina, as you are expected to work the hours necessary to facilitate successful operations, this is at the bare minimum 50 hours per week.

Major Duties

  • SMILE  Be accommodating and friendly. You are the face of this Hotel!
  • Promote and market the hotel to guests and the community. Maintain a positive public image for yourself and the Hotel. You are required to maintain high visibility in the community by being involved in activities that include the Chamber of Commerce, VCB, local and state hotel associations and other groups that might further the visibility and public image of the Hotel.
  • Manage budgets and financial plans, with a focus on continual improvement. This includes setting room rates, allocating funds to each department, and developing accurate and aggressive long and short range financial objectives for the Hotel.
  • Collect accounts receivables monthly to ensure payment is received in a timely manner. Any accounts over

60 days past due you are personally responsible to collect.

  • Responsible for processing accounts payable invoices, statements, and packing slips and remitting them to management on a weekly basis, with copies to Pacific Inns.
  • Prepare bi-monthly petty cash reimbursement requests and submit them to management, with copies to

Pacific Inns.

  • Prepare bi-monthly managerial expense reimbursement requests and submit them to management, with copies to Pacific Inns.
  • Maintain statistical and financial records that are easy to locate and distribute.
  • Continually achieve profit targets.
  • Interview, select, hire, and terminate team members as needed. Recruit, train, re-train, cross train, monitors staff, and implement new training as necessary. You are responsible for conducting regular performance reviews and adjusting the pay scale and responsibilities of team members accordingly. All salary increases must be approved by Pacific Inns.
  • Ensure security is effective through proper staff training of walk throughs, video security systems, proper lighting, and keyed entry to the building.
  • Daily inspections of the property and services. This means walking all areas of the Hotel and checking guest rooms daily.
  • Ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Conduct monthly safety meetings with entire staff.
  • Responsible for staying current on all franchise matters including brand standards, initiatives, programs, policies and training. Responsible for interacting with franchise sales and marketing staff as well as any other franchise service personnel contacting the Hotel.

General Manager Job Description Revised 2/5/2016 3:20 PM Page 1 of 3

  • Ensure safe is stocked with money and deposits are made daily. Deposit slips must to be sent to Pacific Inns daily.
  • Meeting and greeting guests, creating a welcoming atmosphere. Make your Hotel a place guest’s want to return to.
  • Upholds franchise policies and procedures for handling guest complaints. Ensure guest complaints and comments are dealt with within 24 hours and with an appropriate manner to maintain goodwill between guest and the Hotel at an acceptable cost.
  • Complete all forms put forth by Pacific Inns in the time requested.
  • Prepare payroll.
  • Prevent loss or damage to Hotel supplies and Hotel property by being aware of your team members and surroundings.
  • As a General Manager you are expected to work a minimum of 10 hours per day, and a minimum of 5 days per week. Generally accepted hours of on-site management are 8 am to 6 pm.

Other Duties

  • Conduct staff meetings to ensure your team is aware of any changes to policy and is up-to-date on industry news. Communicate often, know your team members so you can find new opportunities to help them perform their jobs better and further themselves in our company.
  • You are the main decision maker at the property, thus you must manage your power accordingly. This includes limiting comp rooms for team members.
  • Inspect all equipment and furniture for any hazards to team members and guests; and immediately schedule their repair with maintenance or contact an outside vendor.
  • Train team members on proper techniques and procedures to sell and up sell the Hotel rooms to maximize

RevPar.

  • Know your Hotel’s top producing clients and contribute to servicing them.
  • Participate in the General Manager programs, and any other offered enhancement courses offered by the franchise. Share your knowledge with your staff.
  • The GM will interact with the Management Company and the owners as it relates to the to the Hotel’s position in the market place. Responsible to know and monitor key competitors, their amenities and rates.

Must be able to suggest strategies to maximize Hotel profitability.

  • Supply chain management. Ensure all guest room supplies, pool supplies, breakfast supplies, gift shop supplies, vending machines, and chemicals are ordered timely, being sure we do not store excess inventory.
  • Anticipate and respond to guest’s needs by coordinating with other departments to ensure total guest satisfaction.
  • Monitor all team members’ appearance, assuring they are wearing the proper uniform with nametag and that they keep up a professional, clean cut appearance.
  • Monitor all functions in the property management system. Hotel operation today is based on computer systems, thus a confidence in computer use is necessary. Must have a working knowledge of Microsoft

Word and Excel. Responsible to train and oversee continual operation of the following hotel automated systems: hotel property management system, phone, high-speed internet access, TV/Movie, music, and business center.

Benefits
Hotel GM’s are required to do “whatever it takes,” for the successful and profitable operation of their Hotel. This is a time consuming position, and we would like to reward your hard work with the following benefits:

 Two (2) weeks’ vacation (or a maximum of 80 hours) per year after completing one year of service, and on each one year anniversary of employment thereafter. After 5 years of service, you will have earned three weeks vacation time per year. See Team Member Manual for calculation of vacation time. Additional time must be approved by Pacific Inns.

 Generally comp time should not exceed ½ day per month, or 6 days per year. In all events, you must use your vacation time before comp time.

 You may be eligible for an annual bonus based on Hotel profitability. Bonuses are awarded solely at the discretion of the owner’s.

 GM’s may be eligible for additional benefits above and beyond the coverage offered to their team members based on the owner’s policies and practices.

General Manager Job Description Revised 2/5/2016 3:20 PM Page 2 of 3

Always Remember:
If it is Broken – Fix it.
If it is Dirty – Clean it.

If it is on the Ground – Pick it up.
Do it right the first time.

It is everyone’s obligation to keep our Hotel immaculately clean, inside and out.

PLEASE NOTE: The aforementioned general outline is not to be considered by the team member as all-inclusive.
Team members may be required from time to time to execute tasks other than those duties specifically defined above.
Should team member be asked to perform such a task, team member will comply with the request and do so to the best of his or her abilities. As the General Manager you are to assume total responsibility and accountability for your property, as such there is no way to summarize all the duties you will encounter.

No Management employee shall ever be permitted to engage his or her time or talents with a firm that competes with the Hotel. No employee can be permitted to reveal what he or she learns regarding techniques, policy, programs and so forth to any other individual or company whether a competitor or not. No Management employee shall accept or engage in any activity, business, or employment, either during or after work hours, that would conflict with Hotel business interests or diminish the ability of the employee to render to the Hotel the full, loyal and undivided service which is contemplated in his or her employment by the Hotel.

Permission by Management employees to hold any outside employment must be secured in writing from the
Ownership or Management Company. Failure to secure advance permission may result in immediate termination.

Team member hereby understands and agrees that he or she will be responsible for performing the duties described above as well as any tasks so required of him or her.

Job Type: Full-time

Pay: $42,880.00 – $52,409.00 per year

Benefits:

  • Paid time off

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
Plastic Barriers, Mask and Gloves Provided, Distancing Rules in Effect.

Experience:

  • Hotel Management: 2 years (Preferred)

Location:

  • Newberg, OR 97132 (Required)

Work authorization:

  • United States (Required)

Pay Frequency:

  • Bi weekly or Twice monthly

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

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