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General Manager – Gerald W. Lynch Theater – The City University of New York (CUNY) – New York, NY

Company: The City University of New York (CUNY)

Location: New York, NY

  • Full Time

The City University of New York (CUNY)

Job ID: 20632

Location: John Jay College

Regular/Temporary: Regular



John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) led by President Karol V. Mason and an internationally recognized leader in educating for justice. John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups.

The College participates in the doctoral programs of the Graduate Center of the City University of New York and offers bachelor’s and master’s degrees in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. John Jay College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.


Reporting to the Performing Arts Director, the General Manager will manage day-to-day operations and administrative activities of the Gerald W. Lynch Theater (GWLT); a 600 seat performing arts venue located on the campus of John Jay College of Criminal Justice. The selected individual will:

  • Manage professional, amateur, and college-sponsored programming; works with industry professionals, novices, and student and faculty representatives to understand their needs and assure successful productions.

  • Manage theater administration, including staffing, payroll, budget and fiscal affairs.

  • Assist in client contract negotiations, scheduling, and planning production requirements.

  • Participate in soliciting business and developing relationships with internal and external arts and community organizations.

  • Assist in providing programming to fulfill the community service mission of the College.

In addition, the General Manager will perform the following duties:


  • Create and execute effective and efficient management and operations of mixed-use performance, rehearsal, and Black Box Theater facilities

  • Oversee the annual development of a multi-year master calendar for all performances

  • Oversee facility equipment purchases, usage, and upgrades

  • Monitor and evaluate the effectiveness and efficiency of management and operational processes and develop new and revised methods and procedures, as appropriate


  • Supervise GWLT staff and their respective production support and operations teams

  • Analyze the new department’s structure, roles, and responsibilities, and recommend changes to increase efficiency and effectiveness

  • Administer contract negotiations and fulfillment for internal and external partner rentals

  • Oversee the supervision of IATSE Local 1 stagehands, front-of-house staff, student ushers, and volunteers, as appropriate

  • Develop, implement, and manage department budgets; forecast additional funds needed for staffing, equipment, materials and supplies


  • Collaborate with facilities management and public safety to ensure that GWLT receives appropriate support, especially during peak operations.

  • Communicate regularly with faculty and staff to ensure timely response to venue scheduling deadlines and technical needs.

  • Collaborate with the Center for Student Involvement and Leadership (CSIL) to ensure student use of the GWLT is appropriate and that they comply with all safety measures, building, and fire codes.

  • In consultation with the Director of Theater and Event Support Services, provide priority for academic venue requests and usage while fulfilling and reviewing for approval the rental requests from strategic partners and for other non-academic purposes.

  • Communicate with the Department of Information Technology (DoIT) to ensure all Information technology related equipment in the GWLT are in proper working order.


  • Create a balanced, team-oriented working environment for students, faculty, staff, and external clients alike founded on collective responsibility, creativity, and accountability.

  • Build and implement innovative policies and procedures that elevate service and support to students, faculty, staff, external partners, and audiences.

  • Develop, maintain, and foster positive relationships between key GWLT stakeholders and the community.

  • Verify that projects are managed in compliance with University codes, ordinances, regulations, laws, and other requirements.

  • Establish regular and recurring interaction with Department Chairs, Deans and Vice Presidents to ensure that their venue related goals are understood, planned, and achieved.

  • Ensure that all events comply with security and safety policies.


Bachelor’s Degree and six years’ relevant experience required.


The General Manager (GM) of the GWLT will be a result-oriented leader with the ability to anticipate and solve complex problems and will possess effective people skills to work collaboratively with faculty, staff, students, and stakeholders. Inquisitive and decisive, the GM will be a clear communicator, practical thinker, and active listener. The selected individual will be able to work in a fast-paced environment in prioritizing tasks and responding to the needs of others. Critical thinking, tenacity, and resiliency are all important traits of the GWLT. Motivated by knowledge, research, and the traditions inherent in effective structures, rules, and policies, the GM will have high aesthetic values and complete commitment to arts education as an unwavering priority.

Other key competencies of the General Manager include the following:

  • Planning and Organization – The capacity to work within established time frames and ascertain top priorities for optimum productivity with procedures, processes, and systems that result in order, accuracy, and efficiency.

  • Customer Focus – A commitment to customer satisfaction with a high value on multiple stakeholder needs and the ability to anticipate challenges and develop appropriate solutions.

  • Problem Solving and Decision Making – The dexterity to make informed and collaborative decisions in a timely manner while evaluating the consequences of decisions; acting decisively despite obstacles, resistance, or opposition; and accepting consequences for decisions.

  • Leadership – The ability to organize and motivate others to accomplish goals while creating a sense of order, direction, and active participation among a variety of stakeholders.

  • Self-Management and Personal Accountability – The competence to prioritize and complete tasks necessary to meet mutually agreed upon expectations and assume responsibility for professional actions.


Manages administrative and program activities of an academic or administrative unit.

  • Manages administrative aspects of department operations such as admissions, recruitment, scheduling, facilities management, and events.

  • Serves as Office Manager, supervising and training staff, managing financial operations and budgets, and coordinating technology, equipment, security, and building maintenance requirements.

  • Represents management in meetings and activities related to department administration.

  • Maintains archives, inventories, or collections of materials or records needed by the department.

  • Works with fund-raising, marketing, technology, and other personnel to provide information and participate in Campus or University-wide initiatives.

  • Collect information for, produce, and distribute department reports covering program, fiscal, and human resources issues

  • Independently carries out unit activities such as approvals, student interactions, and participation in campus- or university-wide committees and projects.

Job Title Name: Administrative Manager


Higher Education Associate




$84,678 – $94,278. Salary commensurate with education and experience.

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


If you are viewing the job posting on John Jay College website or in CUNYfirst, please select the “Apply Now” button. If you are viewing the job posting on any other website, please follow the instructions below:

  • Go to and click on “Employment”
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  • Search by Job Opening ID number 20632
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Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.


Review of resumes to begin June 6, 2019.

Posting closes on June 21, 2019.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.