Director, Operations and Facilities – Lincoln Center – New York, NY
Company: Lincoln Center
Location: New York, NY
Director, Operations and Facilities
Lincoln Center for the Performing Arts (LCPA), one of Lincoln Center’s eleven resident organizations, serves a unique role on the Lincoln Center campus, serving as the manager, or landlord, of the sprawling 16-acre complex, overseeing day-to-day operations, security, and maintenance which includes the management of major construction and renovation projects, space rentals, and coordination of outdoor public events.
LCPA is also a leading arts presenter, showcasing a dynamic array of music, dance, and theatre on its stages, curating the American Songbook, Great Performers, Mostly Mozart Festival, Midsummer Night Swing, Lincoln Center Out of Doors, White Light Festival, and David Rubenstein Atrium series as well as overseeing production for the PBS series, Live From Lincoln Center.
Lastly, Lincoln Center Education (LCE), which is part of the LCPA umbrella, strives to help young people in New York develop skills in problem solving, collaboration, communication, imagination, and creativity through their engagement with the arts. In doing so, LCE works to develop teaching artists and oversees community, family, and school programming across the boroughs of New York City.
Reporting to the Senior Director, Real Estate Operations, the Director, Operations and Facilities will be an integral member and senior leader of the Operations Department, which provides critical services for over 1 million square feet of real estate on the Lincoln Center campus.
Monitoring and keeping abreast of all campus activities and developments, the Director, Operations and Facilities will be responsible for ensuring continuous, safe, and reliable operations of facilities on the 16-acre Lincoln Center campus including overseeing the activities of the Central Mechanical Plant, the cleaning and maintenance of the plaza, park, concourse and garages, as well as facilities management services for David Geffen Hall, Alice Tully Hall, David Rubenstein Atrium, The Rose Building, Lincoln Center Theater, New York Public Library for the Performing Arts, Elinor Bunin Munroe Film Center, Lincoln Ristorante, WNET Studios, and 140 W. 65th Street.
This is a unique opportunity for candidates that are adept at creating and leading a cohesive team, have proven strategic and tactical business management experience, and want to make their mark at a prestigious and renowned New York cultural institution.
- Operational and Budgetary Oversight in Support of the Senior Director
o Oversee services that support 11 Lincoln Center resident organizations and facilities
o Serve as a liaison with the building management staff of resident organizations
o Manage operation of a central mechanical plant that provides steam, chilled water and fire protection for David Geffen Hall, Alice Tully Hall, David H. Koch Theater, Metropolitan Opera House, Lincoln Center Theater, New York Public Library for the Performing Arts, Elinor Bunin Munroe Film Center, Lincoln Ristorante, 140 W. 65th Street and the Juilliard School.
o Manage daily operation and services for the mixed-use Samuel B. & David Rose Building, serving a variety of tenant spaces 24/7/365, including administrative offices, studios, performance spaces and dormitories
o Oversee daily operation of Lincoln Center Concert Halls and Public Spaces, including management of LCPA Operations personnel, including utility porters, handypersons, electricians, engineers, mechanics, carpenters and painters, charged with the cleaning, maintenance and repair of facilities, plazas, park, sidewalks and iconic features like the reflecting pool and fountain
o Assist with LCPA’s sustainability efforts and energy conservation initiatives
o Oversee preventative maintenance programs involving contract service providers, including but not limited to vertical transportation maintenance, façade and curtainwall maintenance, and landscaping, ensure conformance to scope, schedule, budget and quality of service delivery
o Supervise the management of two on-site parking garages
o Assist in the development and management of operating and capital budgets with annual expenses exceeding $75 million, ensuring quality of work and adherence to schedule, quality and budget demands
o Research fire codes, building & energy codes and other relevant regulations to ensure that facility and life-safety systems remain in compliance with applicable codes and regulations; administering and maintaining compliance with FSD and EAP regulations
o Maintain compliance with federal, state, and local laws relating to safety issues including the use of hazardous chemicals and materials
o Establish and monitor benchmarking criteria and performance standards to provide the appropriate level of services and staffing
o Develop and implement both short and long-term plans for operating procedures, maintenance programs and equipment upgrades in order to minimize operating costs and maximize operating efficiency
o Work with the Finance team to ensure appropriate billing for services rendered to resident organizations
o Support the Finance team with procurement of utilities and utility invoicing
- People Management
o Manage and work in close collaboration with a five person facility management and procurement team to supervise contractors as well as approximately 100 full time LCPA custodial, trade and engineering personnel ensuring work is completed accurately and to the highest standard; this will include work order management, staff scheduling, and weekly payroll administration
- 15+ years of administrative and managerial experience in operations and facilities management; experience within a large nonprofit, performing arts, or university campus setting strongly preferred.
- Demonstrated strength as a manager and hands-on leader; prior experience supervising, coaching, and mentoring contract and unionized labor, as well as administrative staff
- Experience in preparation and management of numerous capital and operating budgets
- Excellent detail orientation and ability to strategize on both a micro and macro level
- Strong written, oral and presentation skills, and excellent mathematical, reasoning and problem-solving abilities
- Demonstrated leadership, responsiveness, and accountability as well as a service-oriented, hands-on approach to facilities management
- Excellent computer skills, including knowledge of BMS computer-based systems and software applicable to physical plant operations, MS Project, Autocad Design software, proficient in MS Office Suite
- Flexibility with work hours
- Valid Driver’s License
Applicants should submit their information at the provided link. Cover letters, outlining your interest in Lincoln Center and your salary expectations, are required for applications to be considered complete. Submissions without cover letters will not be reviewed.
Internal candidates should submit an application via the employee portal.
It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law.
LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.