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Friday, July 3rd, 2020

CareConnect, LLC job in
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Content Manager – CareConnect, LLC – Manhattan, NY

Company: CareConnect, LLC

Location: Manhattan, NY

  • Full Time

CareConnect, LLC

Title: Content Manager

Location: Manhattan, NY or Remote

About Us

CareConnect is a fast-growing, health care SaaS company providing innovative solutions for home care agencies. Our integrated platform offers advanced shift targeting, mobile and web eLearning, HR management, and secure communication capabilities. We empower agencies to automate complex manual tasks to optimize their workforce management. Ultimately, our solutions are built for agencies and loved by caregivers.

About the role

We are looking for an experienced Content Manager to join our team. As we expand our business, we have increasing needs to develop content for the CareConnect eLearning module for caregivers, product explainer/training videos, FAQ’s and release notes. CareConnect is hyper-focused on delivering a seamless, simple experience to our users. High quality content that is easy for users to understand is crucial to our business. You will be responsible for managing CareConnect’s content, maintaining quality, setting expectations with key stakeholders, and ensuring deliverables are being met according to plan.

During the current COVID-19 Pandemic, this role will begin remote, with the opportunity to move back to our Manhattan location. This position will report to the Director or Product Management.

What you will be doing

· Own and manage concurrent content development projects including eLearning courses, explainer videos, FAQ’s and release notes

· Write content scripts and/or manage content writers (depending on technical/medical content needs)

· Perform quality assurance (QA) on existing and new content

· Organize and maintain content repositories

· Liaison between CareConnect customers and content developers to develop custom content

· Coordinate with the Sales and Customer Success teams to ensure all parties are aware of available content, project timelines, and issue resolution

· Manage change requests or issue requests to ensure items are properly escalated and prioritized when needed

· Orchestrate digital content strategies across all online platforms

· Drive traffic and engagement that translates to sales and brand promotion

· Manage a content marketing budget

· Become an expert in all things CareConnect. We provide multiple software modules to the home care industry and you must be well versed in all of our solutions.

What skills, attributes, and experience you will need to be successful

· An ambitious, self-starter attitude driven to continuously learn and improve

· Strong organization skills with the ability to work in a fast-paced, changing environment

· Ability to keep third-party and offshore content development partners delivering on time

· Have a good eye for design and keeping content on-brand

· Bachelor’s degree or higher

· A “roll-up your sleeves” mentality – you’ll be joining a group of “doers” who live by the philosophy of getting things done

Bonus experience

· Experience in Homecare or other Healthcare Industry

· Proficiency in Articulate Storyline or other eLearning course development tools

· Experience developing eLearning content or explainer videos

· Experience writing technical or medical content

Our Culture

Care Connect was founded by industry thought leaders on principles of bringing experience, insights, and creative problem solving to the home care industry. Our team has a deeply strategic vision and the confidence it can fundamentally reshape the future of the home care industry. Our people are incredibly ambitious, yet humble, pragmatic, accepting, and positive. We are all down for the cause (DFTC) to make our clients successful. There is no job too big or too small for anyone, and we’re always happy to lend a hand to one another. We have fun and offer competitive salaries and comp plans.

Job Type: Full-time

Job Type: Full-time


  • 401(k)
  • Health Insurance
  • Paid Time Off


  • Content Management: 3 years (Preferred)


  • Bachelor’s (Preferred)


  • Monday to Friday

Company’s website:


Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • Yes

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