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NBCUniversal job in
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Media Support Manager – NBCUniversal – Englewood Cliffs, NJ

Company: NBCUniversal

Location: Englewood Cliffs, NJ

  • Full Time


The Global Media Operations group in Englewood Cliffs, NJ is responsible for prepping content needed for domestic and international distribution as well as broadcast operations. The individual who fills this role will not have direct report employees, however, other responsibilities will include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery and live streaming.This includes transcode, edit and delivery services to meet client fulfillment around the globe 24 hours a day, 7 days a week. Aside from supporting the day-to-day distribution of linear and non-linear content, this position becomes integral to the success of high profile network stunts and events, which have included the Olympics, FIFA World Cup, and the Superbowl in the past.

Responsibilities include but are not limited to:

This Media Support Manager position is responsible for scoping, building and launching new digital supply chain workflows, partner onboarding, as well as providing operational and technical support for the Global Media Operations team. The main objective is to assist all operations members with encoding and delivery support related issues in a 24/7 environment. Media Operations ingests, preps, QCs and delivers content internationally and relies on Media Support Manager’s to solve or escalate issues electronically, on the phone and in-person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.

This is a role that combines broadcast engineering, information technology, and digital media. An ideal candidate will have a background in Film/TV, Computer Science, Information Systems, or Digital New Media. This person will like to operate in a fast paced environment, enjoy interacting with customers, and be willing to tackle unique challenges head-on.


Basic Qualifications:

A minimum of 3 years of experience in digital supply chain, broadcast operations or a post-production environment

A minimum of 3 years of experience in a support or customer facing position

Experience working with post-production software such Avid Media Composer, Adobe Suite, Final Cut Pro

Must have experience with digital media file types and encoding workflows – QT, MXF, MPG, Mp4 etc.

Experience with encoders such as Vantage, Adobe Media Encoder, Cloud Services

Experience with metadata file types (.xml, .json, .csv) & metadata schema creation/manipulation using javascript or other scripting languages

Knowledge of desktop hardware, software applications, MAC/PC OS and network connectivity

Must have prior experience with and be proficient inMicrosoft Office applications (including Outlook, Powerpoint, Word, Excel)

Additional Job Requirements:

Interested candidate must submit a CV/resume through to be considered

Must be willing to work in Englewood Cliffs, NJ

Must be willing and able to work on any shift including, overnights, swing, or weekend

Desired Characteristics

Very strong desire to learn, take on new technologies and challenges

Excellent troubleshooting, problem solving, and escalation skills

Experience with MAMs for Archiving/Purging/Restoring (DIVA Director and Avid Interplay) a plus

Experience with live records, routing and transcodes (Grass Valley iControl, KVMs, DVS Venice, Florical, Avid Airspeed/Interplay Capture)

Experience with digital delivery methods, such as AWS, Aspera P2P/Faspex, Signiant, FTP, UDCP, etc.

Experience with QC Software such as Tektronix, Phabrix Scope, GrayMeta Iris, Switch, VLC, etc.

Experience with MacCaption for Closed Caption creation, editing and converting

Experience supporting customer workflows through operations team and/or help desk

Ability to take on additional projects that require alignment across different internal teams for successful implementation and roll-out

Strong ability to multi-task and make effective decisions in a high-pressure deadline driven environment

Strong communication skills and ability to interface with multiple departments, clients, and vendors


Global Media Operations

Career Level



Englewood Cliffs


New Jersey


United States

About Us

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.


NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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