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Wednesday, November 13th, 2019

NBCUniversal job in
Englewood Cliffs, NJ at - Crew Gigs - Film Jobs - TV Jobs

Media Support Manager – Englewood Cliffs, NJ

Company: NBCUniversal

Location: Englewood Cliffs, NJ

  • Full Time


Responsibilities include but are not limited to:
This Media Support Manager position is responsible for building and launching new digital supply chain workflows, partner onboarding, as well as providing operational and technical support for the Global Media Operations team. The main objective is to assist all operations members with encoding and delivery support related issues in a 24/7 environment. Media Operations ingests, preps, QCs and delivers content internationally and relies on Media Support Specialist’s to solve or escalate issues electronically, on the phone and in-person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.

This is a role that combines broadcast engineering, information technology, and digital media. An ideal candidate will have a background in Film/TV, Computer Science, Information Systems, or Digital New Media. This person will like to operate in a fast paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.


Basic Qualifications

A minimum of 3 years of experience in digital supply chain, broadcast operations or a post-production environment
A minimum of 3 years of experience in a support or customer facing position
Experience working with post-production software such Avid Media Composer, Adobe Suite, Final Cut Pro
Must have experience with digital media file types and encoding workflows – QT, MXF, MPG, Mp4 etc.
Must have proficient experience with Microsoft Office applications (including Outlook, Word, Excel)

Additional Job Requirements
Interested candidate must submit a CV/resume through to be considered (note job #:49319BR)
Must be willing to work in Englewood Cliffs, NJ
Must be willing and able to work on any shift including, overnights, swing, or weekend

Desired Characteristics

An individual with a very strong desire to learn, take on new technologies and challenges
Know your way around desktop hardware, software applications, MAC/PC OS and network connectivity
Excellent troubleshooting, problem solving, and escalation skills
Experience with encoders such as Vantage, Adobe Media Encoder, Cloud Services
Experience with MAMs for Archiving/Purging/Restoring (DIVA Director and Avid Interplay a plus)
Experience with live records, routing and transcodes (Grass Valley iControl, KVMs, DVS Venice, Florical, Avid Airspeed/Interplay Capture)
Experience with digital delivery methods, such as AWS, Aspera P2P/Faspex, Signiant, ftp, UDCP etc.
Experience with QC Software such as Tektronix, Phabrix Scope, GrayMeta Iris, Switch, VLC etc.
Experience with MacCaption for Closed Caption creation, editing and converting
Any IT experience, Metadata Manipulation (ETL) or Scripting languages a plus
Experience supporting customer workflows through operations team and/or help desk
Able to multi-task and make effective decisions in a high-pressure deadline driven environment
Strong communication skills and ability to interface with multiple departments, clients, and vendors


Global Media Operations

Career Level



Englewood Cliffs


New Jersey


United States

About Us

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.


NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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