Assistant Manager, International Client Servicing – NBCUniversal – Universal City, CA
Address: Universal City, CA
Assistant Manager will act as the content servicing contact for Latin American and Asia Linear and Local New Media clients whose platforms include: FREE TV, BASIC CABLE, PAY TV, EST, VOD, SVOD, FOD, others. This position’s core purpose will be to coordinate and fulfill content deliveries based on contractual terms between NBCUniversal and client. Material availability research, creating and submitting work orders, and tracking all deliveries is required.
Work closely with Sales, Sales Administration, Legal, Marketing, Publicity, Internal and External Labs and Vendors, Mastering Teams and Storage facilities to ensure that all necessary materials are properly created and serviced to TVD licensees.
Create purchase orders, maintain and update purchase order and inventory systems with relevant information. Update internal records with material delivery confirmations
Be the first point of contact for operational inquiries between Studio and Client.
Respond in a timely manner to all internal and external questions and concerns regarding NBC Universal TV Distribution product or deliveries.
Take ownership of content delivery processes from start to finish.
Address delivery or licensee related distribution concerns quickly and succinctly
Maintain status reports for all product licensed, delivery requirements and status of servicing
Troubleshoot content delivery rejections and delivery failures between vendors and clients. Investigate and resolve issues in a timely manner.
Support local new media account manager’s programming initiatives and campaigns by providing reports and/or operational advice
Lead onboarding processes with new clients. Update internal TVD records with technical specifications requirements for licensees
Handle the research of master materials needed to service client materials, including time sensitive launches
Create and deliver screening sample materials as requested by various Sales groups
Implement creation of new workflows as necessary
Perform other related duties as requested by management
Additional Job Requirements
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
Must be willing to work in Universal City, California
Knowledge of videotape, digital encoding formats and electronic delivery methods
Proficient with Microsoft Office 2010 applications, i.e. Excel and Outlook
Positive work ethic with high degree of integrity and professionalism
Team player who is willing to be flexible and responsive to the business/department needs.
Proven ability to successfully and professionally communicate with clients and vendors, both verbally and in writing
Takes initiative to understand the business and ask questions if unsure of task requirements
Demonstrated ability to work with minimum supervision under tight deadlines.
Excellent time management skills
Strong organizational and administrative skills; must have excellent attention to detail
Ability to interact professionally with high-profile clients; some high-profile Studio employees
Ability to quickly aggregate and process large amounts of information from a variety of sources
Ability to maintain a calm demeanor, especially under pressure.
Communicate with external and internal clients/customers/co-workers professionally and respectfully
Willing to assist teammates with content deliveries and/or resolving delivery concerns, where needed
Foreign Language Skills in Latin American Spanish or Brazilian Portuguese or Asia language(s) a plus, but not required
Intermediate to Advanced skills in Microsoft Excel and Outlook
Prior Experience in Film/TV Distribution, Post-Production or Operations
Customer Service orientated
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.