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IT Transformation Communications Manager – BT – London

Company: BT

Address: London

  • Full Time


Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

This role supports the needs of the Product Owner & Scrum Master creating and delivering the change communications strategy for the Tech Ways of Working tribe and its delivery and shaping and driving the overarching engagement strategy for the tribe.

You’ll have the following responsibilities

  • Working as part of a multi-disciplinary transformation team as the communications expert, providing guidance, advice and delivering
  • Producing and delivering the change comms strategy for various programmes (eg human-centred design, agile) that underpin the transformation
  • Influencing senior stakeholders, ensuring their buy in and alignment with communication priorities
  • Aligning with wider change management / adoption strategy, ensuring a joined up experience for end user
  • Producing content for internal BT audiences via various channels including news stories, blog posts, enews, presentations, video, social media, emails, briefing packs etc.
  • Managing events including strategy, logistics and delivery
  • Contributing to the overarching IT transformation communications strategy, particularly contributing to case for change, success stories and channel management
  • Managing communication channels (eg weekly enewsletter, town hall events)
  • Aligning communications with the appropriate style guide and organisational strategy

You’ll have the following skills & experience

  • Story-telling with data: strong skills in building the case for change, sharing vision and helping others shape their change journey, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
  • Problem solving: working collaboratively to find creative solutions to problems, handling abstract concepts, ambiguity and complexity with skill and helping others to handle them too.
  • Engagement: Ability to persuade and influence diverse groups of senior stakeholders both internal and external, with sophisticated skills to gain cooperation in complex scenario, navigates conflict and ambiguous situations
  • Significant transformation communications experience, relevant degree preferred
  • Proven experience creating and delivering change communications strategy
  • Proven experience working with change managers, aligning change and communications strategy (ADKAR experience preferred)
  • Proven experience using traditional (enews, events) and modern communication channels (eg video, social media, design) and can guide leaders as to what channel is most appropriate
  • Comfortable with working in a busy, project environment with evolving priorities and competing stakeholders
  • Worked in an agile environment, comfortable with uncertainty while creating certainty for others


  • 10% bonus
  • 25 days annual leave plus the potential to buy more
  • Pension Scheme and Share Option Programme
  • Discounted Broadband, Mobile and TV Packages

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

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