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Executive Support Analyst – NBCUniversal – London


Company: NBCUniversal

Location: London

  • Full Time

NBCUniversal

London

Position: Executive Support Analyst
Reports to: Specialist Support Manager
Location: London

NBCUniversal International
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBC Universal owns and operates a valuable portfolio of news and entertainment networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

OVERVIEW
This is the job description for Executive Support Analyst within the Specialist Support Team. The role is responsible for providing white glove IT Support to all Executives and their assistants throughout NBCU as well as AV Support for the wider business. The team provides Mac, Windows and AV Support, there is also some global travel supporting events.

KEY RESPONSIBILITIES

This key role is responsible for providing a high standard of IT support and should ensure that great customer satisfaction and an excellent overall customer experience is delivered.

SKILLS AND EXPERIENCE

Key skills and Behaviours

  • Strong focus on customer service
  • The ability to take the initiative and work proactively
  • Strong problem solving and troubleshooting skills
  • Excellent communication skills, verbally and electronically
  • A strong sense of urgency and the ability to multi-task effectively
  • The ability to take the initiative and work proactively

Specific previous experience

  • Progressive IT experience with at least 1 year providing executive/ C-Level support.
  • Advanced knowledge of Office 365, Active Directory, iOS, Mac OSX and Windows.
  • Experience supporting desktop, Mac, tablet, smartphone, and AV equipment.
  • Able to work 24/7 to provide phone and in person support, travel as needed on a short notice.
  • Participate in the Executive Support On-Call Service which runs 24/7-365.
  • Demonstrated ability to diagnose, repair and solve for Desktops, network & telecom devices, mobile devices, printer’s software and hardware related problems.
  • Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner.
  • Excellent communication skills. Able to clearly & succinctly communicate actions and/or next steps.
  • Ability to take accountability for and action items and requests even if outside of his/her direct control, following up and leaving nothing to chance.

REQUIREMENTS

Eligibility to work in EU
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

Qualifications/Requirements

N/A

Sub-Business

Technology

Career Level

Experienced

City

London

State/Province

– –

Country

United Kingdom

About Us

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Notices

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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