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Director, Hotels.com Global Communications – Expedia Group – London


Company: Expedia Group

Address: London


  • Full Time

Expedia Group

Director, Hotels.com Global Communications

Make Hotels.com famous! We’re an irreverent brand, seeking to connect with consumers at the intersection of their real-world truths and our position as a leading global brand in online travel. We are seeking a rock-star Director, Hotels.com Global Communications (aka Public Relations and Social Media), who will be the leader on all PR/Social/External Relations activities for Hotels.com worldwide. This person will be responsible for developing, executing, and measuring the global Hotels.com PR strategy (both consumer and corporate), social media strategy, overseeing the PR and social budget, leading all PR and social agencies engagements across the globe, and leading a global team located in several different offices.

He/she will be responsible for building the Hotels.com brand and driving profitable growth through a fully coordinated communications plan including media outreach, press releases, strategic media partner cultivation, social media, and effective travel industry content integration. This person will also lead PR and executive profiling for executives within Hotels.com and serve as the primary representative to the Expedia Group Communications Council.

The Director, Hotels.com Global Communications will be responsible for providing strategic, creative and logistical leadership, and for leading execution of public relations, media relations and industry relations for Hotels.com. This leader will represent Hotels.com externally on a day-to-day basis with the media representing the company in print, online, and broadcast media interviews. This highly visible position requires considerable integration across various departments, outside partners and vendors. This leader will collaborate extensively across the Hotels.com business unit and with key groups across Expedia Group to ensure our communication objectives are met. The Director, Hotels.com Global Communications will report to the Vice President Global Brand, Hotels.com.


What you’ll do:

  • Develop and implement global communications strategies and plans that support Hotels.com key pillars, including tailoring needs by region (North America, Europe, Asia, Latin America)

  • Project-manage consumer communications initiatives and projects from development to release

  • Lead all ongoing PR and social efforts for Hotels.com, e.g. pop-up hotel rooms, Chinese International Travel Monitor, select activation of sponsorships, and ensure continual innovation with new efforts to attract positive media and consumer attention

  • Regularly interact with the media, including serving as a spokesperson for online, print, radio and television interviews, or positioning members of the leadership team to do so

  • Collaborate with, and support, broader Marketing organization (including mobile, loyalty, CRM, product, brand marketing, local markets and merchandising teams amongst others) in broader initiatives

  • Serve as guardian of Hotels.com brand and corporate reputation in the public domain

  • Monitor and track programs against business goals to gauge the success of efforts

  • Manage public relations agencies, including regular evaluation of agencies and leading agency search processes as needed

  • Collaborate with global PR team on development /integration of global PR strategy and execution, and on global PR programs and roadmap

  • Lead team (currently team of nine) located in Europe, Asia and North America

  • Serve on the Hotels.com Brand Leadership Team (BLT), steering overall direction for all things brand marketing (alongside leaders from brand strategy, measurement, creative, sponsorships, paid media and loyalty)

  • Serve on the Expedia Group Communications Council, along with Communications leaders from all other divisions and Brands across Expedia Group

  • Serve as “station chief” for Brand organization in London office, providing oversight for employee engagement and well-being of other London-based employees


Who you are:

  • Extensive PR and/or social experience in a corporate or agency environment; consumer product and/or travel industry experience preferred

  • Experience working on a global Comms team, with demonstrated skills across multiple regions such as North America, Europe, Asia or Latin America

  • Outstanding communication skills a must; both verbal and written

  • Consistent record to collaborate across a wide variety of teams, functions and leadership styles

  • Demonstrated results in working with and leading the thinking of senior management required

  • Comfortable with fast-paced working environments and tight turnarounds required

  • Media spokesperson experience required

  • Media relations experience required; journalist references appreciated

  • Issues/crisis management experience required

  • Social media experience required

  • Extensive experience in a consumer marketing driven business unit/company required

  • Experience using public relations as a core tactic within a brand marketing environment required

  • Strategic problem solver with outstanding communications skills

  • A diplomatic, relationship builder with strong professional presence and demonstrated ability to influence others

  • Experience as trusted, sage advisor to counsel executives regarding message content and delivery in public forums

  • Excellent writing, communications, project management and interpersonal skills

  • Ability to handle changing requirements, as well as multiple overlapping projects at one time

  • Experience running public relations agency relationships

  • Superior attention to detail

  • Sense of humour required (we are a fun, irreverent brand!)

  • Bachelor’s degree, Communications or related field preferred


Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world’s travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people’s lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you’re applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, ebookers®, CheapTickets®, Hotwire®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® Cruise® and SilverRail Technologies, Inc. For more information, visit www.expediagroup.com.


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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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