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IT Support Technician – Fox Corporation – Austin, TX

Company: Fox Corporation

Location: Austin, TX

  • Full Time

Fox Corporation

Assist personnel with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and repair of computer systems, mobile devices and peripherals within established FOX standards and guidelines. Ensure systems interconnect seamlessly with diverse systems and Active Directory resources. Activities require interaction with other members of the FOX IT team to diagnose and resolve unique, non-recurring problems. Assists in the maintenance, deployment, and problem solving associated with servers and networking devices. Work is performed with little supervision and requires initiative and judgment. Back up station’s IT Manager and assist with maintaining station’s servers and network, including tech support for the file servers on the “primary Active Directory domain”. Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance and longevity. Other duties assigned as deemed appropriate and necessary. BS/BA in Computer Science (or equivalent in experience) is required. Minimum of 5 years’ experience supporting Windows PCs and Servers. Minimum of 3 years’ experience supporting a user base greater than 75 people. Minimum of 2 years’ basic IP networking. Must be able to resolve issues and isolate faults methodically. Able to follow defined procedures and processes. Able to deal with frequent change and unexpected events. Must be well versed in MS/Windows Server 2008/2012 and MS Windows 2007/2010 with knowledge of HP Desktop and ProLiant Servers, Cisco Switches, Tablets and Smartphones. Must also have MS Office, McAfee Antivirus, Microsoft SCCM, BackupExec, Ghost (or equivalent) and PGP disk encryption.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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